1. Policy Scope
This Cancellation and Refunds Policy applies to Sellatica B2B AI automation consulting and implementation services.
Services are custom and capacity-based, so this policy differs from physical product return models.
LEGAL
Refund & Cancellation Policy
This policy defines how cancellations and refund eligibility are handled for Sellatica's B2B services.
2. Pre-kickoff Cancellation
If cancellation is requested before formal project kickoff, eligible fees are fully refundable.
Approved refunds for pre-kickoff cancellations are processed within 7 business days.
3. Post-kickoff Cancellation
If cancellation occurs after kickoff, refunds are partial and based on work completed and committed costs.
Completed discovery, architecture, implementation, and documentation effort up to cancellation date is billable.
4. Milestone-based Payments
Milestone payments are non-refundable once the milestone deliverable is submitted or made available for review.
Any partial adjustment is considered only for clearly undelivered scope where applicable in writing.
5. Completed and Delivered Work
No refunds are provided for completed and delivered work, including automation workflows, advisory deliverables, and implementation outputs.
Post-delivery change requests are handled through scoped rework, not retroactive refunds.
6. Dispute Process
For delivery or billing disputes, email [email protected] within 7 days of delivery.
Include project name, invoice/milestone reference, and issue details for review.
7. Refund Processing
Once a refund is approved in writing, payment is initiated to the original payment method.
Final credit time may vary by payment gateway and banking timelines.
8. Contact
Business Name: Sellatica
Address: Vadodara, Gujarat
Email: [email protected]
Last updated: February 23, 2026